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  1. Define conflict.
a serious disagreement or argument, typically a protracted one.
  1. Is conflict always bad? Why or why not? conflict isn't always bad it can help you get a situation solved and fixed.
  2. Describe the 5 different types of conflict. person vs. person
    person vs. society
    person vs. nature
    person vs. fate
    person vs. self
  3. List the 6 stages of conflict escalation No conflict
  4. latent conflict
  5. emergence
  6. escalate
  7. hurting(stalement)
  8. de-escalation
  9. settlement- resolution
  10. post conflict, peace building
  11. List the 4 steps of the intention check
  12. establish the vision
  13. take action
  14. evaluate your action
  15. change action as needed
  16. DESCRIBE the 3 approaches of conflict resolution
    accommodating
  17. avoiding
  18. collaborating
  19. compromise
  20. confrontation
  21. What is the platinum rule? Do unto others as you would have them do unto you
  22. What are the two reasons of why you should paraphrase? it will help you more
  23. it will take you farther
  24. What are the ABCD of the resolution process? it is like the what, why, where, how, when, who.. its taking your time to figure out the problem and solving it in steps and making sure you ask all the correct questions.
  25. A co-worker of yours keeps taking your writing utensils off your desk, which you need to complete any and all work assigned to you. At first, you just took new supplies from the supply room to replace the ones that were taken, because you are unsure if it was by accident or on purpose, and you aren’t really sure which co-worker is the culprit. However, it seems like you are needing to restock your supplies 2-3 times a week and not only is it becoming a tedious task, but your boss has asked to speak with you. Your boss suggests you take better care of office supplies and reminds you of the rule that no office supplies should be going home. You try to explain that your supplies have been disappearing, but with no sure person to blame, your story falls short of a good excuse. How would you resolve this conflict? Think of ABCD of the resolution process.
  26. ***I`d tell him straight up that so and so was taking my supplies. I personally don't think I need to be the one being blamed for someone else`s mistake and the id go to the person doing it and walk him to the supply room and show him that he`s a grown man-women and he can get his own supplies from here like all of the rest of us. As the platinum rule states treat others the way you wanted to be treated, he sure wouldn't be to happy if I took his supplies off his desk. But that's how I was raised to do things. I personally wouldn't let someone walk on me and take my stuff for 25-3 weeks before I did something about it. A week at the most to figure out who did it and then I`d talk to the boss let him know before he starts throwing allegations around. May as well get the problem nipped in the butt before it gets worse. In know was would I be in the wrong the person who took them were in the wrong not myself. I think they call that stealing.